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Deliveries FAQs

Home Deliveries- how do they work?

Weightmedics are delighted to offer secure delivery of medications straight to a UK address of your choice in partnership with Royal Mail Tracked 24®

We work hard at Weightmedics to meet all delivery times in partnership with Royal Mail Tracked 24®. Due to your delivery being medication we have to take extra precautions to ensure your products are delivered safely and in accordance with UK legislation. Patient will be able to fully track their delivery and will receive predicted day and estimated time of delivery by SMS and/or email.

Whilst most deliveries will arrive 24hours after dispatch there are times when Royal Mail Tracked 24® may experience delays due to pressures on the delivery network (seasonal, COVID etc). Delivery times are estimates and commence from the date of shipping, rather than the date of order.

The cost of our Royal Mail Tracked 24®  is £5.95 and will be added to patients electronic “Take Payment” invoice which must be paid before medications can be dispatched.

Delivery is Monday to Friday (business days). Deliveries cannot be made on weekends or public holidays.

The Details:

  1. Once a shipping address and GPS co-ordinates are confirmed by Royal Mail any disputes over delivery may not be upheld by Weightmedics themselves. Due to the ongoing COVID pandemic and the pressure on Royal Mail we advise all patients to allow 10 business days for undelivered items to be “re- tracked”. After 10 business days any reported undeliverable items will be passed onto Royal for investigation which can take up to 30 business days.  Please do contact Weightmedics directly if you are having any issues with your delivery and we will try our very best to help.
  2. Your medication will be delivered by Royal Mail Tracked 24® in discreet packaging. All deliveries require a signature on arrival in compliance with UK legislation regarding shipping medication.
  3. Any UK address may be given – e.g. work, home, or a trusted friend or neighbour.
  4. If you are not home Royal Mail Tracked 24® will leave a card to advise they have attempted delivery.
  5. We aim to delivery all medications within 24hrs from date of shipping, however we do request you give up to 72hrs days for medications to arrive before contacting the clinic.
  6. We accept Master Card, Visa and AMEX. We cannot accept returns of medication or any exchanges. All sales are final.
  7. If you have a question regarding your delivery please email deliveries@weightmedics.co.uk and a member of the Customer Care team will be able to assist you.

 

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