Delivery Information
Delivery Terms and Conditions
1. Final Sale Policy
1.1. Kindly note that we are unable to accept returns or exchanges of medication. All sales are final.
2. Temperature-Sensitive Deliveries
2.1. Information on what to do if your temperature-sensitive Mounjaro or Wegovy delivery is delayed in transit can be found in the FAQ section.
3. Requested Delivery Dates and Times
3.1. If you require medication to arrive on a specific date, please contact our patient support team, who will assist you where possible.
3.2. Customers are unable to request specific delivery times or delivery windows due to courier scheduling restrictions.
4. Public Holidays
4.1. Public holidays may affect estimated delivery dates.
4.2. For further information regarding dispensing and delivery times around public holidays, please speak with a member of our team.
5. Shipping Address and Proxies
5.1. To ensure a smooth delivery process, please specify your preferred shipping address at the time of payment.
5.2. This may be any UK address, including your workplace, home, or a trusted adult’s address.
5.3. If designating a proxy to receive your delivery, you must provide them with your unique DPD PIN where applicable.
5.4. Delivery addresses cannot be changed or updated mid-transit due to the prescribed nature of the medication.
6. Delivery Confirmation and Disputes
6.1. Once your delivery and shipping address, along with GPS coordinates, are confirmed, any disputes regarding delivery may not be handled directly by Weight Medics.
6.2. In the event of reported missing medication, we may be unable to resend to the same address if it is deemed “compromised.”
6.3. In such cases, an alternative delivery address may be required.
7. Failed Deliveries and Re-Delivery Fees
7.1. If a delivery fails due to incorrect address details, unavailability to receive the parcel, or circumstances beyond your control, you must contact us promptly to arrange re-delivery.
7.2. A £11.95 re-delivery fee will be charged for each subsequent delivery attempt.
8. Customer Responsibilities
8.1. It is your responsibility to ensure your delivery address, contact number, and any delivery instructions are accurate.
8.2. Any changes must be communicated at least 24 hours before dispatch to allow time for shipping labels to be updated and dispensing to commence.
9. Dispatch Timeframes and Urgent Orders
9.1. While we aim to dispatch orders promptly, we do not offer a guaranteed next-day service due to the prescribing process and courier schedules.
9.2. If you require urgent medication, please contact us via email.
10. Collection Option
10.1. Collection of medication is available from DOSE Pharmacy at Unit 217b, Mirror Works, 12 Marshgate Ln, London E15 2NH.
10.2. Collection times are 10am–3pm, Monday to Friday.
10.3. Photo ID is required for collection.
10.4. If someone is collecting on your behalf, they must bring ID and know your full name, date of birth, and address.
13. Delivery Method and Timeframes
13.1. We strive to deliver all medications within 72 hours from their dispensing date.
13.2. Dispensing cut-off times are 2:30pm, Monday to Friday.
14. Delayed DPD Notifications
14.1. In the rare event that you receive a “delayed” SMS from DPD, you must contact us immediately so we can expedite an investigation.
15. DPD App
15.1. For a more convenient experience, customers are encouraged to download the DPD app.
16. DPD Delivery Attempts
16.1. On the morning of your delivery, DPD will send a confirmation of your delivery window, typically a 1-hour time slot.
16.2. DPD will attempt delivery on two consecutive days.
16.3. If both attempts are unsuccessful, your medication will be returned to DOSE Pharmacy or My Pharmacy Direct.
16.4. A £11.95 re-delivery fee will be charged for each subsequent delivery attempt.
17. PIN Code Security
17.1. For added security, DPD’s PIN code service is used for all tablet medications, as these are controlled drugs.
17.2. The DPD driver must obtain the PIN code at the time of delivery.
17.3. As a result, “leave with a neighbour” and “leave in a safe place” options are not available.
17.4. Each PIN code is unique and generated for every shipment.
17.5. On the day of delivery, the recipient will receive their PIN code via email and/or SMS.
18. Contact
18.1. If you have any further questions or require assistance, please do not hesitate to contact us.
19. Limitation of Liability – Events Beyond Our Control
19.1. Weight Medics shall not be liable for any delay, failure, or disruption in delivery caused by events beyond our reasonable control, including but not limited to courier delays or errors, adverse weather conditions, strikes, technical failures, or inaccurate delivery information provided by the customer.
