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Privacy Policy

Privacy Policy

Weightmedics take data protection responsibilities very seriously. Your privacy and security are important to us, so we’ve developed this privacy policy to explain how we collect, use, disclose, transfer and store your information.

Who we are?

Weightmedics is the trading name of Weight Medics Limited, company number 03945906, registered in England at 37 Kew Road, Richmond, TW9 2NQ.

When we collect and use your personal data, we are subject to the General Data Protection Regulation (GDPR) (EU) 2016/679 (‘the Regulation’) and for the purposes of the Regulation, Weight Medics Limited is the ‘data controller’, that is, the company which is responsible for and controls the processing of your personal data.

The Department of Health recommends minimum retention periods for health records. The Organisation will follow these at all times.

Collection and use of personal information

Personal information is data that can be used to identify or contact an individual.

If you choose to enquire about, or engage our services, you may be asked to provide your personal information. We collect this information so that we can provide our services to you in a safe, effective and responsible way. As a provider of medical services, we have certain legal and regulatory responsibilities to record and store items of personal data, and we may not be able to provide our services without this information.

How do we collect information from you?

When you register as a patient of Weightmedics, attend a consultation, receive treatment, or make certain enquiries, we may collect a variety of information, including your name, address, phone number, email address, date of birth, gender, photo identification, GP details, occupation and certain relevant medical information including your medical history. We do not store any payment card information.

When you use our website the personal information, we collect might include your IP address, and information regarding what website pages are accessed and when.

How is your information used?

The personal information we collect allows us to ensure we provide a safe, effective service while complying with our legal and regulatory responsibilities. Our doctors use your medical information to ensure you are medically suitable to benefit from treatments and that any associated risks are minimised.

We also use your personal information for internal purposes such as auditing, data analysis and research so that we can comply with legal and regulatory responsibilities and so that we can ensure our services are continually reviewed for effectiveness and safety.

In exceptional circumstances, we may use your personal information to inform you of important safety notices, for example, in the event of a medication recall. Because this information relates to patient safety, you may not opt out of receiving these communications.

We may with your explicit consent share your personal information with your GP as part of our legal, regulatory and ethical responsibilities to your health and safety.

We may also use it for:

  • Seek your views or comments on the service we provide.
  • Process, book and confirm appointments that you have requested.
  • With your consent send you requested product or service information. If you do not want to receive this information, you can opt out at any time by contacting us by phone, email, using our website contact options, or by using the unsubscribe link on our emails.
  • Notify you of changes to our service.
  • Process a job application.

Who has access to your information?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

Information sharing

We will only share your personal information with third parties in the ways that are described in this Privacy Policy.

We may provide your personal information to Mailchimp that help us with our business activities such as delivering email newsletters. They are authorised to use your name and email only as necessary to provide these services.  You can find out more about how they protect your data here:

https://mailchimp.com/legal/privacy/

We may also share your personal information as required by law or to respond to a government request, or in connection with a corporate change.

We will not provide your details to any other third party without your prior consent.

Protection of personal information

Weightmedics stores your personal data electronically. We use patient management systems which store information securely in line with strict accessibility and resiliency policies. Electronic data access is limited to Weightmedics employees and designated support staff only. Our electronic data is routinely backed up to prevent damage or loss.

When you use some of Weightmedics services (for example, our social media pages or forums), the personal information and content you share is visible to other users and can be read, collected, or used by them. You are responsible for the personal information you choose to share or submit in these instances. Please take care when using these features.

When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information is encrypted and protected. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

Integrity and retention of personal information

Weightmedics endeavours to keep your personal information accurate, complete, and up to date. Providing a medical service means that we have obligations to keep certain recorded information for specific lengths of time, so we will retain your personal information only for as long as is required to provide requested services to you, or as is required by law or regulation.

Your choices

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about weight loss, nutrition, lifestyle, wellbeing and our exciting products, services and special offers then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: hello@weightmedics.co.uk or telephone on +44 (0) 207 760 7670.

How you can access and update your information

The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: hello@weightmedics.co.uk, or write to us at: Weightmedics, 37 Kew Road, TW9 2NQ. Alternatively, you can telephone +44 (0) 207 760 760.

You have the right to ask for a copy of the information Weightmedics hold about you.

You are entitled to request a copy of any personal information we hold relating to you as an individual. This is usually provided free of charge, and supplied within 30 days. Requests should be made either in writing, or by email to our head office or to your local clinic.

Profiling

We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.

Use of ‘cookies’

Like many other websites, Weightmedics website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer, or any similar device you use to access the internet e.g. smart phone, tablet or other mobile device and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. This helps us to improve our website and deliver a better more personalised service.

It is possible to switch off cookies by setting your browser preferences. Turning off cookies may result in a loss of functionality when using our website.

A number of cookies used by our website last only for the duration of your web session and they will expire when you close your browser.

More Information can be found here:

http://www.google.co.uk/intl/en/analytics/privacyoverview.html

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website, so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and we recommend you check the policy of that third party site.

Changes to this Policy

By using our site, you agree to the terms of this Privacy Policy. We may amend this Privacy Policy at any time. If we plan to make a significant change to the way in which we collect, use, and/or share your personal information, we will send an email to users who have provided an email address or post a notice on our site prior to the change becoming effective. Please review this page from time to time for the latest information on our privacy policy.

Contacting us

If you have questions or concerns regarding this Privacy Policy, you can contact us by writing to us:

Weight Medics Limited
37 Kew Road
London
TW9 2NQ

Review of this Policy

We keep this Policy under regular review. This Policy was last updated in December 2021

Or you can phone us on +44 (0) 207 760 7670 or email us hello@weightmedics.co.uk